We spent years learning how to get our businesses in front of people on Facebook and Instagram. We built pages, published content, ran campaigns and answered messages. As customers changed how they discovered products, businesses had to change how they reached them.
I think we're at the beginning of another change like that. This time, the customer may ask a personal AI agent to find the right product and help them buy it. The business needs to be somewhere that agent can actually use.
That's why Meta Muse connectors matter to me. Meta launched Muse on 8 September as a personal AI agent and has opened a connector submission route for businesses. A connector gives Muse a defined way to work with another product. Meta's launch announcement and the Muse Connector Platform describe the product and review process.
At Noodle Seed, we already help businesses build for ChatGPT and Claude. We'll support Muse as well. The opportunity is to make your product useful wherever a customer asks their assistant for help.
Look at the audience Meta already reaches
Meta reported 3.60 billion people using at least one of its family of apps each day in June 2026. That includes Facebook, Instagram, Messenger and WhatsApp. It gives us a sense of the scale of the company bringing Muse to market. Meta's Q2 2026 results
Look at the individual products too. WhatsApp says more than 3 billion people use its service. Instagram reached 3 billion monthly active users, confirmed in Meta's Q3 2025 earnings call. Facebook reported 3.07 billion monthly active users in December 2023, a historical app-level figure rather than a September 2026 count. WhatsApp, Instagram disclosure, Facebook disclosure
Those audiences overlap. We cannot add them together, and they aren't Muse users. But they do show how widely people have adopted services that once asked them to learn an entirely new behaviour.
My view is that, over time, a majority of the people who made social and messaging apps part of everyday life will also use a personal AI agent. Muse could be one of those agents, alongside the evolving experiences from ChatGPT, Claude and Gemini. That's my expectation about the direction of adoption, not a measured conversion rate or a claim that most Meta users will choose Muse.
People won't need to understand the technology to make that change. They'll need it to save them time: find a useful product, compare a few options, check a delivery date, book an appointment or handle a repeat order. Those are familiar needs. What's changing is who does the work between the request and the result.
Social built the habit. AI is building the next one.
The interesting comparison is how quickly another everyday habit is forming. Google's Gemini app went from more than 400 million monthly active users in May 2025 to more than 1 billion in August 2026. OpenAI disclosed more than 300 million weekly active users in January 2025 and more than 900 million in February 2026. That's substantial adoption before every customer is delegating everyday purchases. Google's May announcement, Gemini's billion-user milestone, OpenAI in January 2025, OpenAI in February 2026
Social reached billions.
AI is reaching them too.
Reported audience milestones · 22 September 2026
Monthly active users
A weekly habit, too.
ChatGPT reports weekly activity. Shown separately, on its own scale.
These are adoption milestones across different periods, not a race on a shared timeline. Weekly and monthly audiences aren't interchangeable, and using an AI app doesn't necessarily mean authorising an agent to buy something. What interests me is that businesses can already see a large audience forming around a new way to ask for help.
From getting attention to being useful at the moment of intent
On a social feed, a business often starts by earning someone's attention. A customer might see a product, visit the profile, open a website and decide what to do. With a personal agent, the starting point can be a request: “Find a carry-on suitcase under $150 that will arrive before Friday.”
The agent needs more than a good description. It needs the current price, the right size, stock, delivery information and a supported way to help the customer purchase. If your business can provide those things, it can become useful at the moment someone is already trying to act.
Imagine the same shift for a local business. Someone opens Muse and says, “I need an appointment after work on Thursday.” They haven't picked a business yet. If you have the right appointment, can their assistant find it, explain the price and help them book it?
That is the distribution opportunity I would prepare for: millions of people asking their own AI agent to do things on their behalf, and businesses making their products available to those requests. It isn't a promise that one connector reaches millions of buyers. Each platform still controls access, discovery and review, and customers still choose which services to connect and what to approve.
If you want your business to participate in that channel, make it possible for an authorised agent to understand what you offer and take the next step with your product. A connector is one practical route into that experience. Search visibility can help someone find you; an integration can help their assistant use you.
Your product can become part of the answer
A website gives someone a place to learn about your business. A connector can give the assistant a way to use it. The customer can move from a question to a relevant option, and then towards a next step your business actually supports.
Think about a hotel. “We have rooms” is a starting point. “We have a room for your dates, this is the total price, and these are the cancellation terms” gives someone enough information to make a decision. If the booking system supports it, the assistant can then help prepare a reservation for the customer to approve.
The same idea applies to a software product. An existing customer might want to find a project, check its status or update a record. Giving them a way to do that through the assistant makes your product easier to return to.
These are examples of what a business could build. They aren't claims that these journeys are already available through Muse.

“Find me an appointment after work.”
An illustrative customer journey through Muse.
- 01Find
Your business shares available times and current prices.
- 02Review
The customer sees the appointment, price and terms.
- 03Confirm
Your system checks permission and attempts the approved booking.
A proposed appointment becomes a booking only when the business system confirms it.
There are three opportunities I'd look at
Help the right customer find you. A person describes what they need. Your product needs to offer information that helps the assistant judge whether it fits. Current availability, clear requirements and useful descriptions all matter.
Help them take the next step. Once there's a suitable option, remove the unnecessary work between choosing and acting. That might mean preparing a booking, starting a supported checkout or taking the customer to the right place in your product.
Make coming back easier. A customer who already uses your service may want to check an order, manage a booking or repeat a task. A connector can make that ongoing relationship more convenient.
I would treat each of these as something to test. A directory listing doesn't guarantee customers, and a conversation doesn't prove revenue. The opportunity is real enough to explore; the results still need to come from your own business.
Start with one customer request
The first decision is what you want someone to accomplish. “Connect our entire product” is a large project. “Help a customer find an appointment that fits their schedule” gives the team something specific to build and evaluate.
I'd start with a task customers already ask about. Where do they need help choosing? Where do they leave because a small question goes unanswered? Where does your team repeatedly look up information or explain the same next step?
Then write a brief your business and engineering teams can both understand:
- The request: “Find an appointment after 6 pm.”
- The information: available times, location, current price and cancellation terms.
- The next step: prepare an appointment for review, then attempt the booking after approval.
- The business result: a booking confirmed in your own system.
That last point matters. If your system can only request an appointment, the assistant should describe it as a request. If no times are available, it should say so. A good connector makes your actual service easier to use.
Where Noodle Seed fits
Your business already has products, prices, availability and rules. Noodle Seed helps your team turn selected things your product can do into tools an AI assistant can use. That might be finding an item, checking available appointments or preparing a purchase for the customer to approve. Noodle Seed documentation
You bring the product, the business rules and access to the systems behind it. Your team uses Noodle Seed to build, test and host that connection. The shared foundation can then support work across different AI applications, with setup and testing for each one.
Noodle Seed already enables building for ChatGPT and Claude. Muse support is planned. Preparing the product's capabilities now is useful work; approval in Muse's directory remains Meta's decision.
From “look at this” to “help me do this.”
Social discovery
Facebook · Instagram · Snapchat
- See a post
- Visit the business
- Choose and buy
Agent-assisted action
Muse · ChatGPT · Claude · Gemini
- Describe a need
- Agent checks suitable products
- Customer approves the next step
Make what your business offers available to an assistant: help a customer choose, book and buy.
ChatGPT and Claude build paths available. Muse support planned.What does getting into Muse involve?
Meta's connector platform asks businesses to describe their product and submit it for review. Meta says it checks functional, security and legal requirements and completes end-to-end testing. Approved connectors can appear in the directory; featured placement is a separate editorial decision. Muse's submission process
Before your team starts, gather a few practical things: the customer task, examples of how someone would ask for it, the product website, support details, and privacy and terms pages. Your technical team will also need a working connection to the underlying product and a way to test the experience.
Be clear about who can use it. Does someone need an account, a paid plan or access in a particular region? What can the assistant read, and what can it change? Answering those questions early helps the team design a useful experience and explain it honestly to customers.
If you want to see how that becomes an MCP server, switch to the Technical view at the top. It walks through the tools, customer access, testing and submission preparation.
Measure the booking, not just the conversation
For our appointment example, I'd want to know how many customers found a suitable time, how many reviewed a proposal and how many ended up with a confirmed booking. I'd also want to see failed attempts and whether customers came back.
Ten availability searches and three confirmed bookings tell a different story from thirteen successful API requests. Your booking system tells you which appointments actually exist. That's the evidence I'd use to judge whether the connector is helping.
Where Muse provides discovery or referral data, use it. Where it doesn't, leave that part of the journey unknown. You can still learn whether the customer task works without pretending to know exactly how every customer found you.
Bring one useful thing your product can do
Businesses learned to show up where their customers spent time on social media. I think the next step is to show up where their customers ask an agent to act. Start with one thing someone wants to accomplish, make the information reliable, and give them a next step they can approve.
That is how we're thinking about Noodle Seed: helping businesses grow conversationally, with an assistant that helps customers choose, book and buy. ChatGPT and Claude are already part of that work. Muse will be too.
Explore Noodle Seed with one customer journey in mind. If your team is ready to build, the developer quickstart is the starting point.
